Arnomus Posted January 19, 2015 Report Share Posted January 19, 2015 i get this error loging into my FTP... "530 the server with id 17 does not exist"... is anyone geting this as well? I submited a ticket but no response yet but i wanted to check and see if anyone else was having the same thing. Link to comment Share on other sites More sharing options...
MPG-DarkKnight Posted January 19, 2015 Report Share Posted January 19, 2015 I just started getting this message when trying to upload a file, even trying to connect using Filezilla doesnt work. Link to comment Share on other sites More sharing options...
BetterDeadThanZed Posted January 19, 2015 Report Share Posted January 19, 2015 Good luck getting a response from their tech support.... KiloSwiss 1 Link to comment Share on other sites More sharing options...
tynmanz Posted January 19, 2015 Report Share Posted January 19, 2015 Same error I have. Been waiting for a reply. Link to comment Share on other sites More sharing options...
redrum.fk Posted January 19, 2015 Report Share Posted January 19, 2015 same here.... Link to comment Share on other sites More sharing options...
Arnomus Posted January 19, 2015 Author Report Share Posted January 19, 2015 ok good im not the only one with the problem.we will get a response from them but it wont happen till around 5am eastern time thats when i mostly get an answer. Link to comment Share on other sites More sharing options...
ThisIsVexx Posted January 19, 2015 Report Share Posted January 19, 2015 yep same here still. post the solution in here please! Link to comment Share on other sites More sharing options...
Guest Posted January 19, 2015 Report Share Posted January 19, 2015 Hello Joe,I'm sorry that you are having problems with your FTP, we have informed our server staff who are currently looking at the box and hope to have it resolved in the next 5-10 minutes. The server may have to be restarted to this working and online.We are sorry for any inconvenience caused and hope to have this resolved shortly, if you have any further problems or find the FTP is not up in 10 minutes time please reply back on this ticket so we can can investigate further.If you have any other queries or issues don't hesitate to get in touch.Tom Morriss (Support Technician)Vilayer LTD | www.vilayer.com Link to comment Share on other sites More sharing options...
KiloSwiss Posted January 19, 2015 Report Share Posted January 19, 2015 Vilayer... There is a reason why nobody recommends them. Link to comment Share on other sites More sharing options...
fr1nk Posted January 19, 2015 Report Share Posted January 19, 2015 Well, they used to be pretty good...now, not as much. Link to comment Share on other sites More sharing options...
BetterDeadThanZed Posted January 19, 2015 Report Share Posted January 19, 2015 That's pretty standard for them. They'll wait about 12 - 18 hours then reply to tell you they are looking into it and then you won't hear from them for a day, then if you reply to the ticket to ask for a status, they tell you that the ticket is put at the bottom of the que because they answer tickets in the order of last reply rather than when they were created. That way instead of getting the oldest tickets resolved first, they get the tickets with the oldest REPLY taken care of first. What a crazy way to do things. I've worked for 2 different GSP's for over 3 years so I know how you are supposed to answer tickets and that is NOT the way. You always sort the tickets by their creation date and work through them that way! Link to comment Share on other sites More sharing options...
Richie Posted January 19, 2015 Report Share Posted January 19, 2015 That's pretty standard for them. They'll wait about 12 - 18 hours then reply to tell you they are looking into it and then you won't hear from them for a day, then if you reply to the ticket to ask for a status, they tell you that the ticket is put at the bottom of the que because they answer tickets in the order of last reply rather than when they were created. That way instead of getting the oldest tickets resolved first, they get the tickets with the oldest REPLY taken care of first. What a crazy way to do things. I've worked for 2 different GSP's for over 3 years so I know how you are supposed to answer tickets and that is NOT the way. You always sort the tickets by their creation date and work through them that way! Standard with WHMCS, that's just how it works, you bump the ticket moves your place in the Admin panel and you go to the bottom, you can't filter by date opened. Link to comment Share on other sites More sharing options...
BetterDeadThanZed Posted January 19, 2015 Report Share Posted January 19, 2015 Standard with WHMCS, that's just how it works, you bump the ticket moves your place in the Admin panel and you go to the bottom, you can't filter by date opened. Yeah, you can. I used WHMCS when I was working for the GSP's and when I ran my own B3/Procon hosting company so I know how it works. Link to comment Share on other sites More sharing options...
Richie Posted January 20, 2015 Report Share Posted January 20, 2015 Yeah, you can. I used WHMCS when I was working for the GSP's and when I ran my own B3/Procon hosting company so I know how it works. There is an advanced filter for that, most don't use it, bumping will change your last reply and place you at the bottom by default. Link to comment Share on other sites More sharing options...
Fog Horn Posted January 20, 2015 Report Share Posted January 20, 2015 If your going to rent , I recommend VERT Hosting :) , Always great support ! Link to comment Share on other sites More sharing options...
SadBoy1981 Posted January 20, 2015 Report Share Posted January 20, 2015 I use Vilayer about year, dont have any problems, Yes, they answer very f**ing slowly but my server works fine all the time! =) Link to comment Share on other sites More sharing options...
Fog Horn Posted January 20, 2015 Report Share Posted January 20, 2015 Considering you pay by time "slow" is the provider having "NO RESPECT" for your money or you as a customer ;) Link to comment Share on other sites More sharing options...
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