Help Resolving Issue. Server "craps out" and no one can join until restart.

[DangerRuss]

So fairly often my server just seems to randomly "crap out" and players can no longer join. They will get stuck either on authenticating or just a black screen. Nothing fixes this except a server restart. The server basically becomes a battle royale server because when a player dies they cannot rejoin and no one new can join. Im not even sure where to begin diagnosing this issue. All I can say is it did not happen with my old server provider.  Can anyone help me figure this out, it's really starting to kill my server?

I should also mention that this can happen at any time. In other words, sometimes it happens 30 minutes after a restart. Sometimes it happens 2 hours after a restart. Sometimes it doesn't happen at all. I can't see any rhyme or reason to it.

RPT Just spams this

 

Spoiler

 0:25:53 "DEBUG FPS  : 47.619"

			 0:28:52 "infiSTAR.de PlayerConnected: ["76561198000488172","Sasafras"]"

			 0:28:52 "infiSTAR.de - Player-Log: Sasafras(76561198000488172) - 1h 19min"

			 0:28:54 "DEBUG FPS  : 47.4777"

			 0:30:30 "infiSTAR.de PlayerConnected: ["76561198073014331","S.P.R< 3 >"]"

			 0:30:30 "infiSTAR.de - Player-Log: S.P.R< 3 >(76561198073014331) - 1h 21min"

			 0:31:55 "DEBUG FPS  : 46.9208"

			 0:32:09 "infiSTAR.de PlayerDisconnected: _uid: 76561198000488172   _name: Sasafras"

			 0:32:09 "get: STRING (76561198000488172), sent: STRING (76561198000488172)"

			 0:32:09 "Player UID#76561198000488172 CID#? PID#195(Sasafras) as Survivor1_DZ, logged off at Wilderness [-187:-106]"

			 0:32:09 "ERROR: Cannot Sync Character Sasafras as no characterID"

			 0:32:09 Client: Remote object 2:6234 not found

			 0:32:09 Client: Remote object 195:0 not found

			 0:32:24 "HIVE: Local Time set to [2013,7,4,12,32]"

			 0:32:55 "infiSTAR.de PlayerConnected: ["76561197963022067","-CARNIFEX-"]"

			 0:33:33 "infiSTAR.de PlayerDisconnected: _uid: 76561198073014331   _name: S.P.R< 3 >"

			 0:33:33 "get: STRING (76561198073014331), sent: STRING (76561198073014331)"

			 0:33:33 "Player UID#76561198073014331 CID#? PID#196(S.P.R< 3 >) as Survivor1_DZ, logged off at Wilderness [-186:-105]"

			 0:33:33 "ERROR: Cannot Sync Character S.P.R< 3 > as no characterID"

			 0:33:33 Client: Remote object 196:0 not found

			 0:33:33 Client: Remote object 195:5 not found

			 0:34:56 "DEBUG FPS  : 47.619"

			 0:36:18 "infiSTAR.de PlayerDisconnected: _uid: 76561197963022067   _name: -CARNIFEX-"

			 0:36:18 "get: STRING (76561197963022067), sent: STRING (76561197963022067)"

			 0:36:18 "Player UID#76561197963022067 CID#? PID#1(-CARNIFEX-) as Survivor1_DZ, logged off at Wilderness [-187:-106]"

			 0:36:18 "ERROR: Cannot Sync Character -CARNIFEX- as no characterID"

			 0:36:18 Client: Remote object 197:0 not found

			 0:36:18 Client: Remote object 196:6 not found

			 0:36:18 Client: Remote object 2:6232 not found

			 0:36:18 Client: Remote object 2:6233 not found

 

[SixPeso]

Players just see loading screen and listen sounds around?

[DangerRuss]

No I dont believe they can hear anything, they just can't load in at all. They are in the lobby, click join, and somewhere along the line they just get hung up and can't actually get into the game. The server stays like that until it is restarted.

[SixPeso]

1 hour ago, DangerRuss said:

No I dont believe they can hear anything, they just can't load in at all. They are in the lobby, click join, and somewhere along the line they just get hung up and can't actually get into the game. The server stays like that until it is restarted.

Try to check one thing. For example, restart of server will be in 2 hours. Player with name , let it be, Littleprincess, cant join in game cuz ur problems, that u wrote. Try to delete alive body of this player in character_data and ask him to try join again. So we can make circle of searching problems smaller.

Hope u understand me,cuz my english very bad) 

 

Added:

Do u remember what changes u made, before this problem appeared?

R u sure,that u added all scripts in whitelist of antihack?

Ill be at home in 26 hours. Mb I could try find problems in ur pbos.

What hosting u have? Did u try tocheck problem on another machine?  

Edited December 12, 2015 by SixPeso

[Richie]

10 hours ago, DangerRuss said:

All I can say is it did not happen with my old server provider.  

 

Then perhaps it's not you but someone else on that machine, that's the pitfalls with shared hosting, what others do on that server can have an effect on your games instance.

[theduke]

19 hours ago, DangerRuss said:

So fairly often my server just seems to randomly "crap out" and players can no longer join. They will get stuck either on authenticating or just a black screen. Nothing fixes this except a server restart. The server basically becomes a battle royale server because when a player dies they cannot rejoin and no one new can join. Im not even sure where to begin diagnosing this issue. All I can say is it did not happen with my old server provider.  Can anyone help me figure this out, it's really starting to kill my server?

I should also mention that this can happen at any time. In other words, sometimes it happens 30 minutes after a restart. Sometimes it happens 2 hours after a restart. Sometimes it doesn't happen at all. I can't see any rhyme or reason to it.

RPT Just spams this

 

  Reveal hidden contents

 

 0:25:53 "DEBUG FPS  : 47.619"

			 0:28:52 "infiSTAR.de PlayerConnected: ["76561198000488172","Sasafras"]"

			 0:28:52 "infiSTAR.de - Player-Log: Sasafras(76561198000488172) - 1h 19min"

			 0:28:54 "DEBUG FPS  : 47.4777"

			 0:30:30 "infiSTAR.de PlayerConnected: ["76561198073014331","S.P.R< 3 >"]"

			 0:30:30 "infiSTAR.de - Player-Log: S.P.R< 3 >(76561198073014331) - 1h 21min"

			 0:31:55 "DEBUG FPS  : 46.9208"

			 0:32:09 "infiSTAR.de PlayerDisconnected: _uid: 76561198000488172   _name: Sasafras"

			 0:32:09 "get: STRING (76561198000488172), sent: STRING (76561198000488172)"

			 0:32:09 "Player UID#76561198000488172 CID#? PID#195(Sasafras) as Survivor1_DZ, logged off at Wilderness [-187:-106]"

			 0:32:09 "ERROR: Cannot Sync Character Sasafras as no characterID"

			 0:32:09 Client: Remote object 2:6234 not found

			 0:32:09 Client: Remote object 195:0 not found

			 0:32:24 "HIVE: Local Time set to [2013,7,4,12,32]"

			 0:32:55 "infiSTAR.de PlayerConnected: ["76561197963022067","-CARNIFEX-"]"

			 0:33:33 "infiSTAR.de PlayerDisconnected: _uid: 76561198073014331   _name: S.P.R< 3 >"

			 0:33:33 "get: STRING (76561198073014331), sent: STRING (76561198073014331)"

			 0:33:33 "Player UID#76561198073014331 CID#? PID#196(S.P.R< 3 >) as Survivor1_DZ, logged off at Wilderness [-186:-105]"

			 0:33:33 "ERROR: Cannot Sync Character S.P.R< 3 > as no characterID"

			 0:33:33 Client: Remote object 196:0 not found

			 0:33:33 Client: Remote object 195:5 not found

			 0:34:56 "DEBUG FPS  : 47.619"

			 0:36:18 "infiSTAR.de PlayerDisconnected: _uid: 76561197963022067   _name: -CARNIFEX-"

			 0:36:18 "get: STRING (76561197963022067), sent: STRING (76561197963022067)"

			 0:36:18 "Player UID#76561197963022067 CID#? PID#1(-CARNIFEX-) as Survivor1_DZ, logged off at Wilderness [-187:-106]"

			 0:36:18 "ERROR: Cannot Sync Character -CARNIFEX- as no characterID"

			 0:36:18 Client: Remote object 197:0 not found

			 0:36:18 Client: Remote object 196:6 not found

			 0:36:18 Client: Remote object 2:6232 not found

			 0:36:18 Client: Remote object 2:6233 not found

 

if you changed hosts, check your BE filters. It happened to me.  and i can vouch that your server ran fine before. i played on it daily for about a couple weeks 2 months ago.  Awesome PVP server i might add :)

[DangerRuss]

On 12/12/2015 at 11:15 AM, Richie said:

 

Then perhaps it's not you but someone else on that machine, that's the pitfalls with shared hosting, what others do on that server can have an effect on your games instance.

Im not using a shared server, exactly. Im using a virtual dedicated server. So while I don't exactly have a full box to myself, all of my resources are dedicated.

On 12/13/2015 at 8:28 PM, theduke said:

if you changed hosts, check your BE filters. It happened to me.  and i can vouch that your server ran fine before. i played on it daily for about a couple weeks 2 months ago.  Awesome PVP server i might add :)

It is not a battleye issue, players aren't being kicked by battleye, they are just unable to actually join the server. I imagine the problem lies somewhere within the database communicating with the server. I think perhaps the problem might be in my basic.cfg or other files that control the server/database speed/communication. Im really not experienced in this area at all. 

Thanks for the compliment my friend. Glad you enjoy it :)