Just because they responded to you doesn't mean they wont respond to all the other players. You dont host a server with them. To them you are a potential customer. Once they get your money they go silent ask the ARK people lol. I can show you my list of unanswered tickets if needed bro :). I have about 10 unanswered tickets all from different days.
So I have bought an ARK:SE server from FPG, at the start there were some issues (They didn't pay for TCAdmin or something like that so we couldn't access the control panel - it was resolved in a day or two), after that there server went down once or twice for a day but since then everything seemed to be working perfectly - low ping, no lag.
So I have decided to pay for another month and... I have been charged twice and everything suddenly broke down the next day - server is offline since then, I cannot access the files through FTP and no information about the situation at all. I've lost all of the players, game saves and money.
They have deleted their Facebook account, when you try to access their Forum it says "Account Suspended" - so they deleted the forum aswell, when I visited it before it was taken down it was full of negative reviews, servers being offline for days.
The only way of contacting them seems to be Twitter seeing as they answered someone who asked if he can get a host located in UK.
Below you can see them recommending their new ARK host service on http://arkservers.co.uk/, like are you kidding me?
Here are few complaints on Twitter: https://twitter.com/search?q=fastpointgaming&src=typd
I have already requested a refund through PayPal, hope I will get my money back as they simply stole it.
Never hosted on FPG but since i host a ark server on my dedi i came across this thread you guys may wanna read a bit.
http://steamcommunity.com/app/346110/discussions/0/523890681411837543/
