New Server Up But Users Get Kicked

[ElricMelnibone]

Background:  On our original dedicated box I brought up a 3rd arma 3 server and got it working perfectly.  We decided the 3rd server needed its own working environment so we got a 2nd dedicated box.  I moved over files and brought up the new arma 3 server on the new dedicated box.

 

Everything seems to be in place but when players join they get kicked.  They never get to download the mission PBO file.  And the default first time splash screen from Altis comes up then a little group icon in the bottom left.  Then kick.

 

No BEC logs get written too.  The RPT file looks fine accept there is about 10 lines of spam for the user trying to connect:

 

22:47:34 VoteThreshold must be in 0..1 range. Defaulting to 0.5

22:47:34 Initializing Steam server - Game Port: 2329, Steam Query Port: 2330
22:47:35 Connected to Steam servers
22:47:45 EPE manager release (0|0|0)
22:47:45 EPE manager release (0|0|0)
22:47:45 EPE manager release (0|0|0)
22:47:45 EPE manager release (0|0|0)
22:47:46 Server error: Player without identity Krazyivan (id 2111428108)
22:47:46 Server error: Player without identity Krazyivan (id 2111428108)
22:47:46 Server error: Player without identity Krazyivan (id 2111428108)
22:47:46 Server error: Player without identity Krazyivan (id 2111428108)
22:47:46 Server error: Player without identity Krazyivan (id 2111428108)
22:47:46 Server error: Player without identity Krazyivan (id 2111428108)
22:47:46 Server error: Player without identity Krazyivan (id 2111428108)
22:47:46 Server error: Player without identity Krazyivan (id 2111428108)
22:47:46 Server error: Player without identity Krazyivan (id 2111428108)
22:47:47 Server error: Player without identity Krazyivan (id 2111428108)
22:47:47 Server error: Player without identity Krazyivan (id 2111428108)
22:47:47 Server error: Player without identity Krazyivan (id 2111428108)
22:47:47 Server error: Player without identity Krazyivan (id 2111428108)
22:47:47 Server error: Player without identity Krazyivan (id 2111428108)
22:47:47 Server error: Player without identity Krazyivan (id 2111428108)
22:47:47 Server error: Player without identity Krazyivan (id 2111428108)
22:47:47 Server error: Player without identity Krazyivan (id 2111428108)
22:47:47 Server error: Player without identity Krazyivan (id 2111428108)
22:47:47 Server error: Player without identity Krazyivan (id 2111428108)
22:47:47 Server error: Player without identity Krazyivan (id 2111428108)

 

From what I can see all my settings are correct.  Am at a loss as to why the players cannot connect to it.

[prone]

http://lmgtfy.com/?q=Server+error%3A+Player+without+identity

[ElricMelnibone]

Thanks for that I failed to mention I have search via google on the topic of "Server error: Player without identity".  I went through all possible scenarios this might lead to a solution.  Only I don't think this is my problem it's just a product of another problem.

 

If you ever look at a user connecting to a working server (too early after a restart) they get this same result in the RPT file. 

 

After waiting a little more time they get in just fine.

 

Only my new server seems to be stuck in the state of "constructing".

 

As I said that is my only clue located in the RPT file, as everything else seems fine and in place.

[unostentatious]

I had the same problem, and it was because REDIS wasn't loading up properly. My host fixed it for me, so that's all the help I can offer. :P