BetterDeadThanZed Posted February 17, 2014 Report Share Posted February 17, 2014 I'm going on 2 days with two open tickets at Vilayer and they haven't been addressed. Is anyone getting their tickets answered by them? I'm starting to think they were bought out by HFB based on their support response times. JohnesNumb 1 Link to comment Share on other sites More sharing options...
Achmed Posted February 17, 2014 Report Share Posted February 17, 2014 I have had a couple answered in the last week but they have been real slow. best bet is to jump on there ts Link to comment Share on other sites More sharing options...
credible Posted February 19, 2014 Report Share Posted February 19, 2014 Their support is outrageously shit. And that's something that seemed to happen overnight. The support was great from November and through December, but into the new year it has just fallen together like a house of cards. We started the new year by having our server wrongly deleted (we got compensated a free month of service for that, so credit where credit is due) and have had an average ticket response time of six days. Three of our tickets has not been responeded at all. So if the customer service is important to you, stay clear of Vilayer. But if you can do without good customer service, they offer a great service at a fairly low price. Edit: Actually logged into the support ticket site now to look over the support tickets, and on our latest ticket dated 14th of February 2014 they wrote: We are very sorry for the delay in responding to your support request. We are currently training new staff and this has caused delays in our response times. Guess that explains it. Link to comment Share on other sites More sharing options...
Carp! Posted February 20, 2014 Report Share Posted February 20, 2014 At least you are not with Survival Servers. I have 3 tickets open and its been 3 days on each. Hosts don't care. Ive lost a pretty big percentage of players in the past week cuz Survival doesn't know how to keep a damn server up and running. Link to comment Share on other sites More sharing options...
credible Posted February 20, 2014 Report Share Posted February 20, 2014 At least you are not with Survival Servers. I have 3 tickets open and its been 3 days on each. Hosts don't care. Ive lost a pretty big percentage of players in the past week cuz Survival doesn't know how to keep a damn server up and running. That sucks man. So frustrating when the server goes down and support is nowhere to be found. Happened a few times to us as well. Anger just build for every minute. Link to comment Share on other sites More sharing options...
Carp! Posted February 20, 2014 Report Share Posted February 20, 2014 Yeah I'm not really sure what the thought process is there. Link to comment Share on other sites More sharing options...
Achmed Posted February 20, 2014 Report Share Posted February 20, 2014 i put a ticket in about sql events on the 13th of feb and have had 4 replys about it. i dont know how they choose who to answer and who not to Link to comment Share on other sites More sharing options...
RipSaw Posted February 20, 2014 Report Share Posted February 20, 2014 I still think they hire monkeys for their tech support. Link to comment Share on other sites More sharing options...
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