Darth_Rogue Posted May 29, 2014 Report Share Posted May 29, 2014 I'm renting a dedi box through HFB since August of last year. Things have been great up until about 10 days ago. The box mysteriously went offline. I put in a support ticket and haven't heard back from them. It's been 10 days as of today and no response. I tried both their Facebook pages as well. Nothing but crickets. Anyone else having/had this problem?? Link to comment Share on other sites More sharing options...
Geryon Posted May 29, 2014 Report Share Posted May 29, 2014 Yes I've had a dedicated box from HFB since September 2013. For several months now it would go offline intermittently. It would come back online within the day though. I've had to resort to doing an daily restart of the whole server. When I've maintain this routine the server would not go offline. From speaking with a few tech guys at work there might be a driver or hardware issue with the network. I have a ticket open with HFB for a couple of months. The issue's status is 'escalated' but no action or diagnosis has been given. To be honest I'm seriously moving over to another provider it it continues. I might consider OVH instead. Link to comment Share on other sites More sharing options...
Uro Posted May 29, 2014 Report Share Posted May 29, 2014 I had a rented server from HFB, that box went down to a "DDoS" apparently, didn't have a reply or update via thier ticket system for 2 weeks and counting. So from the server being up for 1 week, down for 2 weeks, no response from them, I told them to shove it, will never use them again, ever. Add to that, they use remote databases, which is of no use for Epoch servers, seriously long db sync times :blink: (First player in would have to relog and my intro music had already played before any players logged in) I wouldn't recommend HFB to anyone due to thier complete lack of any kind of support. I even emailed the sales department with no response other than them escalating every one of my tickets, some of which I have had open since the first day of having the server with them. I even emailed the owner, and didn't get any response. Most shitty GSP I've ever used. Currently have a dedi in europe, runs fine, have plenty of cores to play with, more ram and hdd space than I'll ever need, complete control over everything on the box. no issues what-so-ever :) Better off stearing clear of GSP's if your renting a dedi in my opinion, they go up and down more than a prostitutes knickers. Link to comment Share on other sites More sharing options...
Darth_Rogue Posted May 29, 2014 Author Report Share Posted May 29, 2014 Yeah I hate to cancel just because I'm getting such an amazing deal. But then again, it's true that you get what you pay for. I usually go with NFO but HFB was so much cheaper. I guess now we know why. Link to comment Share on other sites More sharing options...
Geryon Posted May 29, 2014 Report Share Posted May 29, 2014 I do love the control and the prices HFB has with their dedicated servers. My frustration is with the box going offline if it isn't rebooted everyday. I'll give them a little more time otherwise when Arma 3 Epoch comes online I'll move to another provider. Link to comment Share on other sites More sharing options...
Nekuan Posted June 10, 2014 Report Share Posted June 10, 2014 Althogh this is an old topic and im not renting a dedi box... My server has been down for 4 days now, no reply what so ever and now even the controlpanel is down Oo This is the first time i have any problem with them whatsoever and the support is not answering me right away... Well, guess theres nothing to do but wait then Link to comment Share on other sites More sharing options...
Darth_Rogue Posted June 10, 2014 Author Report Share Posted June 10, 2014 I already cancelled my services and filed a complaint with the BBB, although I doubt it will do any good. Their Facebook page is littered with complaints from users over the past three months, so you are not alone. I wish you the best of luck. But if I were you I'd start shopping for a new provider. Link to comment Share on other sites More sharing options...
Nekuan Posted June 12, 2014 Report Share Posted June 12, 2014 Which is exactly what I am doing now.. Cancelled my server and tomorrow will pay my bank a visit to call back the money I just payed them for the next month... Quite sad actually as I was with them for 6 months in which they never disappointed me. Well, guess I'll be renting a server from vilayer now Link to comment Share on other sites More sharing options...
TheVampire Posted June 12, 2014 Report Share Posted June 12, 2014 Had an Arma 3 Altis Life server with them for a couple months, then the box apparently went down to DDoS, so they null-routed it. No issue. The box was down for over a month with no response to support tickets to move us to a different box. Had to file a paypal dispute for services not rendered to get the money back. Link to comment Share on other sites More sharing options...
Nekuan Posted June 12, 2014 Report Share Posted June 12, 2014 Sadly I can only file a dispute after this weekend which takes too long otherwise that'd be what I would be doing as well Link to comment Share on other sites More sharing options...
Brutus Posted June 18, 2014 Report Share Posted June 18, 2014 Hi all What happening to HFB server? I tryed to contact them but no reply from my numerous tickets. Our server is down for so long now and they dont give back our money... We already closed 3 server so far and they give us ou rmoney back. But for our latest server that was "closed" 1 week ago, nothings come.. It seems theyr are dead as every HFB server are down... what a pitty Link to comment Share on other sites More sharing options...
Nekuan Posted June 21, 2014 Report Share Posted June 21, 2014 LoL my players just informed me that my HFB server (offline for ~3 weeks and cancelled for 2 weeks) is now back online. I still have full access though :D @ Brutus: If they won't give you back your money file for a dispute with paypal or if you can simply book back the money from the bank which is was I did. Link to comment Share on other sites More sharing options...
Brutus Posted June 21, 2014 Report Share Posted June 21, 2014 I complained tought paypal 1 week ago. No money back so far... And server still down for 2 weeks now Link to comment Share on other sites More sharing options...
Nekuan Posted June 21, 2014 Report Share Posted June 21, 2014 Yeah that's why i simply booked it back... Seems like paypal is as slow as HFB :P Link to comment Share on other sites More sharing options...
PetuniaEpoch Posted June 21, 2014 Report Share Posted June 21, 2014 I'd recommend NFO servers (nfoservers.com) ALL DAY LONG - No reason for saying this, not an affiliate or anything, just rent from them for the last year or so, and... 1) EXCELLENT response to tickets (like, 5mins to 20mins is normal - Over 30mins VERY rare - like hardly ever that long!) 2) They really give a shit about customer service 3) Their network seems really good! Drawback is you have to setup dayz yourself - but personally I like that! Link to comment Share on other sites More sharing options...
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